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Shipping & Returns


Shipping is complimentary from KarenRobertsNewYork. All available items will be shipped UPS and should arrive within 5-7 business days. We cannot ship to post office boxes.

Sales Tax

Items sold by and shipped to destinations in New York State will be charged State sales tax.

Customer Service

If you have questions about an item or an order that has been placed, please call 1 888.747.9129 or email us at

Returns and Exchanges

We will accept returns within 30 days of the date the items were shipped.  All items should be returned unworn with original tags attached and in good condition. 

Please note the reason for your return on the return packing slip and use the included pre-paid UPS return label and original shipment box to return your item. Credit for your return will appear on your account statement on the next billing cycle.